Joanna Paredes assumed the role of Director of Operations in August of 2021 for Swingle Collins & Associates after serving as the Director of Quality Assurance since joining the company in 2018. She works with the agency team to create, audit, and streamline workflows to increase efficiency and productivity.
Prior to joining Swingle Collins, Joanna managed and adjusted ocean marine cargo claims. She is a Certified Insurance Counselor (CIC) and Power Broker award winner for Marine from Risk & Insurance Magazine (2016). She also actively serves on the Advisory Panel for the Management to Leadership Certificate Program at the University of Houston C.T. Bauer College of Business.
She has her BA in Psychology from University of Dallas and a MA in Forensic Psychology from Marymount University. When she’s not working, she enjoys spending time with her husband and two daughters.