$1.8 Million Disappeared With A Few Keystrokes

A chain of regional luxury hotels was expanding its operations worldwide. As part of the process, it upgraded its billing system to accommodate various currencies and tax requirements. After a lengthy process of selection, the chosen vendor upgraded the existing system, meeting all time requirements and milestones. However, during the final phase of installation, one of the installers accidentally erased $1.8 million of critical data. As a result, the customer sued the software installation company for the losses incurred.