Unapproved Color Change

A graphics company was contracted to print holiday gift cards for a sporting goods company. A prototype was designed and approved by the sporting goods company. However, during production, a slightly different color was used for the sporting goods company’s logo. The corrected gift cards arrived at the stores two weeks late, and the sporting Continue Reading …

Incorrect Mailing

A printer specializing in high-quality catalog printing was contracted by a well-known retailer to print catalogs for its semi-annual sale. The catalogs were completed on time, but some were mailed to the wrong address. The catalogs could not be reprinted in time for the mailing, and the retailer sued the printing company for lost revenue. Continue Reading …

Faulty Packaging

A printing company printed and packaged hair accessories for a customer. The adhesive used to seal the packages failed, causing the product to fall out of its packaging when displayed. The printing company was sued by its customer for lost revenue and expenses. Claim: $310,000

Incorrect Data

A digital imaging company released an advertisement for its client to be run in 60 magazines. Although the advertisement had been approved, an earlier version of the advertisement was released, listing an incorrect phone number. A suit was filed against the digital imaging company by its client for lost revenue and expenses. Claim: $1,250,000